Introduction
Sharply Labs (“we”, “our”, or “us”) is the developer and operator of OVO, a music player for iPhone, iPad and Apple Watch. This Privacy Policy explains how we collect, use and share information when you use OVO and our other mobile applications and services. It applies to the OVO app and to this website.
Information We Collect
We collect information you provide directly to us — for example when you contact us for support or send feedback. That may include your name, your email address and the content of your message.
OVO is a player for music you already have or already subscribe to. Your local audio files, your library organisation and your playlists live on your device and in the storage you choose, such as iCloud. We do not require an OVO account to play your music, and we do not collect or upload your local music library, your audio files, your playlists or your Apple Music content to our own servers.
Apple may provide us with aggregated, non-identifying App Store statistics such as download counts, crash reports and diagnostics, depending on the settings you choose on your device.
How We Use Information
We use the information we collect to provide, maintain and improve OVO, to respond to your support requests, to diagnose problems and to communicate with you about the app. We do not sell your personal information.
Data Storage and Security
Your music files and library data remain under your control on your device and in the storage you choose. Where we do hold information you have sent us, such as support correspondence, we implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Third-Party Services
OVO can work alongside services provided by Apple and others. When you choose to use a feature that depends on one of these services — iCloud, Apple Music, the Files app, music recognition, SoundCloud, the App Store or an external stream provider — that service processes data under its own terms and privacy policy, not ours. We are not responsible for the privacy practices of third parties, and we encourage you to read their policies.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the date above.
Contact Us
If you have any questions about this Privacy Policy, reach Sharply Labs at sharplylabs.com/contact.