App support and troubleshooting
If a track will not import, a folder is not appearing, playback stops unexpectedly, or something behaves differently on Apple Watch than you expected, write to us directly. Support questions are easiest to answer when the message says which device and iOS or watchOS version you are on, which source the music came from (local files, iCloud Drive, Apple Music, SoundCloud or a stream), the audio format of the affected files, and what you saw compared with what you expected. If the problem is visual, a screenshot or short screen recording usually saves a round trip. Please do not send account passwords, tokens or any credential — we never need them to help you.
Product feedback
Feedback from people with real collections is how OVO gets decided. Tell us what you are trying to do with your library, where the current player gets in the way, and what a better version of that moment would look like. Concrete descriptions of your listening habits are more useful to us than a feature name on its own.
Privacy and data questions
Questions about what information the app handles, or requests relating to information you have sent us, can be raised through the same channels. Our Privacy Policy describes how information is collected, used and shared, and our Terms cover the use of the app and this website.
Press, partnership and business
For press enquiries, partnership proposals, or other business matters, include the organisation you represent, the nature of the request and any deadline you are working to, so the message reaches the right person the first time.
Where to write
The canonical secure contact form is https://sharplylabs.com/contact. You can also reach support by email or phone.
Business identity
Sharply Labs Ltd4 Sigalit
Ness Ziona 7406918
Israel